We publish prices, rules, fees, licence details and scores for a large number of brands. These things change, and we sometimes get them wrong. This page explains how to tell us about an error and what happens after you do.
How to report an error
Use the contact form. It asks for your name, your email and a message, and messages reach our editors.
A useful report has three parts. First, the address of the page with the problem. Second, the sentence or figure you think is wrong, copied as it appears. Third, a source that shows the correct version, such as a page on the brand’s own site or a record in a regulator or company register. A link is best. If the information sits behind a login, tell us where you saw it.
Reports without a source still help. A source simply lets us confirm the problem faster.
What we do with a report
We start with the brand’s own pages and the relevant registers. Our brand data comes from the brand’s official site and from register searches, so that is where we look first. Your source tells us what to look for, but we confirm it ourselves before changing anything.
Where possible, we rerun the check. That means opening the brand’s official site again in a browser, capturing the pages and recording the facts they show. For licences, it means searching the register again and keeping a screenshot of each step. Some details cannot be confirmed this way. A price that appears only after login is one example. In that case we say we could not confirm it, and we do not guess.
Then we fix the text. Our automated checks require any correction to an older sentence to quote the evidence behind it. A change that cannot point to the record does not go through.
We do not promise a set reply time.
How a fix shows up
Every article and review shows the date its text last changed. When we correct a page, that date changes. It moves only when the text changes, not when the site is rebuilt, so a new date means the words on the page are different.
If we rerun a brand check, we update the “How we checked” section from the new record, and the check date on the page changes with it. Where a page cites outside sources, they appear under “Sources cited on this page”.
What we will not change
Scores are computed by code from recorded data, using the weights set out in our methodology. Editors do not adjust them by hand. We will not raise or lower a score because someone disagrees with it. If one of the inputs was recorded wrongly, we correct the data, and the score follows from the formula. A missing input counts as neutral, and the review says the figure was not found.
No brand can pay for a review, a score or a ranking position, and no brand can pay to have a correction made or refused. We currently have no paid partnerships and no affiliate links. Our advertising disclosure and editorial policy explain this in more detail.
Updated Nov 14, 2026 · Report a correction